![]() Bill : Well, you're being overly polite Bill : So, i have an unusable system, what's the timeline? Technical Support : hopefully in the next couple of months after the holiday's We need a little more time to have the answers to get your problems resolved. Bill : MS support sucks, they don't care if their products don't work Bill : Has MS represetned to Plextor that cdrom.sys supports the 870a? Technical Support : I understand, it was like this with Vista. We are still limited on support and still getting as much info on the problems that we are having with the new OS. Bill : ok, resrating now Technical Support : Alright Bill : kk, rebooted and its back in Device Manager with no requests to me or error messages Bill : same problems, won't show file in Explorer Technical Support : Alright Technical Support : Well, I would Windows about this. Bill : what exactly do you mean by reinstall the drive? Technical Support : Uninstall the DVD writer from device manager restart your computer to do a fresh reinstallation Bill : should I physically disconnect the drive and restart? Technical Support : No, just uninstall it from Device Manager. Technical Support : I am not trying to troubleshoot the drivers Technical Support : I want you to reinstall the drive and then try to play different media. What is the model number of your unit, and how may I assist you today ? Bill : Hi, I have a 870a Bill : I can't get Win7 to recognize it Bill : BIOS recognizes it and I can boot from it Technical Support : Did you set the jumper setting and does it see, the drive in device manager? Bill : Clean install of Win7 Pro 64-bit on GA-x38-DQ6 motherboard with updated BIOS Bill : Jumper is master and on primary Bill : Plex utilities can see it under Win7 and run diagnostics Bill : Sys information sees it but machine hangs in Window Explorere when trying to display files or use it Bill : looking at Sys Info, it shows driver in c:windowssystem32 directory Technical Support : Is the drive being recognized in device manager? Bill : yes, with no caution or errors Technical Support : Did you try to reinstall the drive in Device Manager? Bill : nope Bill : says best drier is already installed Technical Support : I would do a reinstall and then test the drive. Thank you for choosing our online chat support system. ![]() The only change made was the update to 4.3.4 and after going back to 4.2.18 all is running fine again.Following is my Chat session with the tech at Plextor: Technical Support : Hello, Bill. This has been seen in both Win XP and Win7 guests running on a Linux host (Debian Squeeze 2.6.32-5-amd64). ![]() I reverted back to 4.2.18 and the debugger works as it always did. By stopped working I mean that the debugger will stop at a breakpoint but not allow me to step or run to the next line. However, after switching to 4.3.4 I found that the breakpoint functions in XE2 stopped wotking. I have been using 4.2.18 for some time without issues. I really rely on the debugger functions to step through problem code and up until v4.3.4 this has worked without any issues. The VM environment has been perfect for this as I can test in many environments on one platform. I do a lot of programming in windows XP and lately Win7 using Embarcadero's Rad Studio XE2/3 (both in Delphi and C++ Builder). I've been using virtualbox for some time (early v3 at least) and really enjoy the flexibility and usefulness of virtualbox.
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